| To download: |
| [http://www.osdial.org] |
| [http://sourceforge.net/projects/osdial/] |
| -* [http://sourceforge.net/projects/osdial/files/osdial/2.2.9.083/osdial-installcd-2.2.9.083-x86_64.iso/download|Download - OSDial 2.2.9 - 64bit Version] (recommended) |
| -* [http://sourceforge.net/projects/osdial/files/osdial/2.2.9.083/osdial-installcd-2.2.9.083-x86_64.iso/download|Download - OSDial 2.2.9 - 32bit Version] |
| +* [http://sourceforge.net/projects/osdial/files/osdial/3.0/osdial-3.0-x86_64.iso/download|OSDial 3.0 64bit] Recommended |
| +* [http://sourceforge.net/projects/osdial/files/osdial/3.0/osdial-3.0-i386.iso/download|OSdial 3.0 32bit] |
| |
| |
| For support: |
| -[http://www.callcentersg.com|Call Center Service Group] |
| +[http://callcentersg.com|Call Center Service Group] (Commercial) |
| +[http://forum.osdial.org|osdial.org] (Community) |
| |
| |
| --- |
| !Specials |
| Free VoIP accounts has limited availability, and only available in US-48. |
| -Contact [http://www.callcentersg.com] for details. |
| +Contact [http://callcentersg.com] for details. |
| |
| |
| --- |
| -!General Features |
| -Due to rapid development the Feature List frequently lacks new features that have been recently added, and is often limited to those deamed important enough to include. |
| +!!General Features |
| +Due to rapid development the Feature List frequently lacks new features that have been recently added, and is often limited to those deemed important enough to include. |
| |
| -!!Installation |
| -* Fully automated |
| -* Includes fully optimized and latest version of CentOS |
| -* 32 and 64 bit versions |
| -* Selectable Asterisk version (v1.6/v1.2) |
| -* Select static or dynamic network settings |
| -* Pre-installed agents, phones, list and a test campaign, ready to dial |
| -* Installable from CD & USB drive |
| -* Minimum 20GB storage |
| +!Introduction to 3.0 |
| +Our aim with 3.0 was to make OSDial easier and friendlier to use than ever before. The first module to be updated was the Modify Campaigns as you can see in the screenshots. To further improve the ease of use we also updated the inline help and it now shows up with a mouse-over of the new questionmark icon. Moving up to Asterisk 11 resolved some bugs and opened the door to some very valuable functionalities. All in all this is a very significant release and we hope you will enjoy it! |
| |
| -!!Agent |
| -* Optionally limit number of new leads per agent |
| -* Customizable Additional Information forms per campaign |
| -* Unlimited Additional Information forms |
| -* Data fields, including custom fields, usable in scripts |
| -* Control use of Form and Script Tab from each campaign |
| -* 1024 pixel wide agent screen |
| -* Very visible indication when muted |
| -* Confusing technical terms hidden from agents |
| -* Preview on Manual dial set by campaign |
| -* Preview Force Dial Time, on Manual dial |
| -* Embedded Web Forms |
| -* Inbound and outbound calls (blended) |
| -* Any-agent or agent-specific callbacks |
| -* Manual dial with optional preview before dialing |
| -* Faster dispositioning with hotkeys |
| -* Transfer calls with hotkey |
| -* Definable agent wrapup-time per campaign |
| -* Third party conferencing with presets and macros |
| -* Third party blind call transfer |
| -* Third party conferencing with agent drop-off |
| -* Managers can listen-in on agent conversations |
| -* Managers can enter conversations with agents and customers |
| -* Call up to three phone numbers for the same lead |
| -* Agents can log in remotely anywhere with just a phone and a web browser |
| - |
| -!!Leads |
| -* Optional lead prioritization based on age of lead |
| -* Advanced lead search and export |
| -* Ready to import XML formatted leads from web site |
| -* Lead allocation and limits per agent |
| -* Working Listmix, by status |
| -* Recycling of Busy calls at a specified interval without resetting a list |
| -* Multiple lead-lists per campaign |
| -* Per lead caller-ID |
| - |
| -!!Campaigns |
| -* Per lead Caller-ID capable |
| -* GUI script editor |
| -* Conditional scripting with objections and rebuttals |
| -* Optional javascript per campaign (Form validation) |
| -* New highly optimized adaptive dial mode |
| -* Export by disposition status and fields |
| -* Export directly from report to csv |
| -* Enhanced lead search |
| -* 1024 pixel wide management screens |
| -* Uniform design across all modules |
| -* Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period |
| -* Inbound IVR |
| -* Optional Campaign Call time controlled by local timezone |
| -* Fronter to Closer transfers with all information |
| -* Transfer calls to local or external agents |
| -* Conference or transfer to verification company |
| -* Open custom web pages, which can include lead information, per campaign |
| -* Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent |
| -* Send a dropped call to a voicemail box per campaign if no agent is available |
| -* Set outbound Caller ID per campaign |
| -* Route inbound calls by Caller ID |
| -* Park the customer with custom music per campaign |
| -* ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls |
| -* Record calls automatically, after delay or by agent initiatation |
| -* Custom call dispositions, per campaign |
| -* Option of a drop timer with safe-harbor message for FTC compliance |
| -* Variable Dropped Call percentage when dialing predictively for FTC compliance |
| -* Internal DNC (Do Not Call) list can be activated per campaign |
| -* Answering Machine Detection and custom message for AM calls |
| -* Custom database queries in campaign dialing |
| -* Supports single campaign on many servers & many campaigns on single server |
| - |
| -!!Reporting |
| -* Track lead cost |
| -* Optimized reporting (Query time) |
| -* Real-time and summary reports |
| -* Hourly Totals by Status Category on Real Time report |
| -* Logging of Carrier Errors |
| -* Call report |
| -* Inbound/Closer report |
| -* Recent sales report |
| -* Cost of list by entry date report |
| -* Lead performance by campaign report |
| -* Lead performance by list report |
| -* Agent performance report |
| -* Agent timesheet |
| -* Agent stats report |
| -* Agent status report |
| -* User-group hourly status report |
| -* Server performance report |
| +!!Install |
| +* Graphical install |
| +* Custom install option |
| +* Password now set by user during install |
| +* Info screen (/etc/issue) updated to current IP address after each change |
| |
| !!System |
| -* 32bit and 64bit versions |
| -* Asterisk v1.6 or v1.2 |
| -* Update with 'yum update' |
| -* Automatically move completed recordings to archive server for processing |
| -* Conditional, automated, off-site, recording backup and remote transfer with logging (FTP/SFTP/SCP) on archive server |
| -* Support of active and passive FTP modes |
| -* Asterisk configuration automatically done by OSDial |
| -* Allowing a simulated ring to be sent to the origination channel even in the absence of early-media |
| -* Stable support for single IP access to multiple server to work around NAT restrictions |
| -* Built-in VPN for remote support |
| -* Dialing with custom timezone restrictions including per state and per day-of-the-week |
| -* Load balancing across multiple inbound or outbound dialers |
| -* All calls, statuses of calls, and agent time breakdowns are logged |
| -* Calls can be redirected to any phone number |
| -* Improved administrative interface |
| -* Multicast server resource monitor |
| -* Web based user interfaces |
| -* Fully Open Source compliant (AGPL v2 & AGPL v3) |
| -* Highly optimized with Redhat/CentOS for optimal performance and stability |
| +* RedHat/CentOS 6.4 |
| +* Asterisk 11 |
| +* MariaDB 5.5 |
| +* Apache 2.2 |
| +* System now uses LVM (Logical Volume Manager) allowing easy extension of disk capacity |
| |
| -!!Security |
| -* International calling disabled by default |
| -* Best practices configured Asterisk for higher security |
| -* Set user levels and permissions for certain features and campaigns |
| +!!General |
| +* Mouse-over help |
| +* Help system overhauled and moved to XML |
| +* Tabbed menu system |
| +* Bug fixes |
| +* Faster audio conversion |
| |
| -!!Demo |
| -* Fully functioning Dialer on LiveCD/USB drive with free VoIP account* |
| -* Fully functioning Agent on LiveCD/USB drive that auto detects and configures itself to dialer, only requires a headset |
| +!!Agent Interface |
| +* Cleaned up interface, realigned and resized fields |
| +* Technical terms and options moved to a different screen |
| +* Added company name & job title |
| +* Initial overhaul to add configuration capability for fields |
| +* Easy to enlarge comment field |
| +* Font in fields larger for better legibility |
| +* Read Only fields are easily identified |
| |
| +!!Admin Interface |
| +* Initial overhaul to simplify the whole user experience |
| +* Gave interface a more modern look |
| +* Only shows applicable options for each dial mode |
| +* Easy to prepare the new dial mode before switching |
| +* Functions broken into separate sections to remove confusions |
| |
| --- |
| -!Latest Features for 2.2.9 / 2.3.0! |
| +!Version 2.3 |
| |
| !!General |
| * Added basic admin/agent API |