RingRoost - How to setup a hosted PBX

Diff from version 23 to 24 (current)

@@ -49,7 +49,7 @@

You will notice that you can pick up any of the three phones and dial 1,2 or 3 and the appropriate phone will ring and be connected. This is a known as an "Internal Call" and it does not cost anything to place this type of call, this can be especially nice for a business that has multiple offices in various locations.

-!!STEP 6 - ADD AN IVR PROMPT TO YOUR PBX (OPTIONAL STEP)

+!!STEP 5 - ADD AN IVR PROMPT TO YOUR PBX (OPTIONAL STEP)

Now to have a little fun we can setup a interactive voice response (IVR) prompt for one of the phone numbers. Our prompt will simply ask the user to enter their party's extension, if they don't enter an extension they will fall through and ring the main phone, otherwise we will forward them to whatever phone extension then entered.

To set up an IVR we need to use a "Options Menu Element" - go ahead and drag and drop ones of these elements onto your phone system. Remove the connectors between one of you "Voip Phones" and "Inbound Phones" and add a the "Options Menu" in the middle. Type some text inside the options menu: Hi and thanks for calling our company. Please dial your party's extension now or wait for someone to assist you.

@@ -59,7 +59,7 @@

After adding IVR your phone system should look like this:

{attachment id=4749 size=large}

-!!STEP 7 - ENABLE E911 CALLS

+!!STEP 6 - ENABLE E911 CALLS

Most states in the USA require that at least one phone in each physical location of a phone system is able to make E911 calls. In this system we will set up one of our phone number to be E911 enabled, all three phones will then use the E911 enabled number to call emergency services.

Under the "Phone Numbers" section of your RingRoost account click "enable E911" on one of your phone numbers (just not the number that has the IVR) and then enter your physical address and "Verify & Save Address".

User	Comment	Time	Version
antiochist		2014-10-16 18:48	24