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| * [http://www.voip-info.org/wiki/view/UCN+Inc|UCN] has established itself as a leader in the telephony industry by providing hosted telephony services, that match their traditional counter parts in quality, but that can be attained at a fraction of the cost. UCN has a myriad of contact center tools, including [http://www.ucn.net/|IVR], [http://www.ucn.net/|Automatic Call Distributors], & [http://www.ucn.net/|Computer Telephony] solutions. If you're looking for a comprehensive solution, you may want to consider UCN's [http://www.ucn.net/Default.aspx?tabid=76|Hosted Contact Center] solution inContact, which includes ((Hosted ACD Software by UCN)), [http://www.ucn.net/Default.aspx?tabid=82|Computer Telephony Integration], [http://www.ucn.net/Default.aspx?tabid=81|Hosted IVR Software], [http://www.ucn.net/Default.aspx?tabid=299|Workforce Management Software] & numerous other [http://www.ucn.net/Default.aspx?tabid=95|Hosted Call Center] solutions. | | * [http://www.call-center-tech.com/acd.htm|Database Systems Corp.] [http://www.voip-info.org/wiki/view/ACD+from+DSC|ACD] - Integrated [http://www.voip-info.org/wiki/view/ACD+Software+from+DSC|ACD Software] and [http://www.voip-info.org/wiki/view/IVR+Software+from+DSC|IVR software] plus [http://www.voip-info.org/wiki/view/IVR+from+DSC|IVR] and [http://www.voip-info.org/wiki/view/Voice+broadcasting+from+DSC|voice broadcast] phone systems. Features include sophisticated [http://www.call-center-tech.com/skills-based-routing.htm|skills based routing]. [http://www.call-center-tech.com/virtual-acd.htm|Virtual ACD] from ((Database Systems Corp.)) includes [http://www.databasesystemscorp.com/psautoattendant.htm|call routing] to remote agents | | *[http://www.zonetel.com/crm.shtml|ZONE Limited] Cloud-based call center solution featuring ACD, IVR, HK/CHINA DID, voice recording, agent monitoring, call center statistics (queue time, abandon, ring no answer, etc). | | - | | +*[http://www.magneticnorth.com/cloud-contact-centre|Maximise Cloud Contact Center] from Magnetic North is an award winning true cloud solution for inbound, outbound or fully blended operations. [http://www.magneticnorth.com/cloud-contact-centre/inbound|Inbound features] include skill based routing, intelligent call queuing, advanced IVR, agent scripting tools and more. Please [http://www.magneticnorth.com/contact|contact us] for more information or a free demo. | | * Auto dialer is a software, hardware tool that will dial many more numbers for you in less time than manual dialing. drdialer.com provides easy to understand call center solutions based on your requirements. [http://www.drdialer.com|Hosted dialer] | | | | |
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| User | Comment | Time | Version |
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| magnorth | | 2014-08-06 14:49 | 37 |