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| For a more complete review of Q-Suite's unique Script Builder, read [http://www.voip-info.org/wiki/view/Script+Builder+Tool+for+Asterisk+Based+Call+Centers|Script Builder Tool for Asterisk Based Call Centers] on this wiki. |
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| -!IVR Builder / Dialplan Builder |
| -The [http://www.indosoft.com/contact-center-software.htm|Dialplan Builder] within Q-Suite is a Graphical User Interface (GUI) tool utilizing a What You See Is What You Get (WYSIWYG) editor, which allows easy-to-use drag and drop features to develop Dialplans for IVR and call routing in Asterisk. This sophisticated Dialplan Builder allows contact centers to accommodate new and diverse client requirements and increase productivity. |
| +!Visual Call Flow & Dialplan Builder |
| +The [http://www.q-suite.com/dialplan|Dialplan Builder] is a powerful tool within Q-Suite with a Graphical User Interface (GUI) interface that allows the creation of dialplans incorporating both Asterisk functions and Q-Suite Call flow/Call control functions. It can interface with internal and external databases and applications. The Dialplan Builder takes the mystery out of building the and inbound service schedules. With its tree-based structure, the Dialplan Builder presents the call flow to the user in an easy to read format, while allowing the user to rapidly and efficiently trace the structure of the call. |
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| -IVR or Dialplans are lists of instructions or steps that Asterisk will follow while handling incoming calls. Unlike traditional phone systems, Asterisk Dialplans are fully customizable and incredibly versatile, allowing full control over the handling and processing of calls. The flexibility and power of Dialplans come from its unique and powerful structure based on contexts, extensions, priorities, applications and a powerful syntax to construct instructions. Q-Suite Dialplan Builder enables the user to unleash the combined power of software and telecommunications to easily control and manage calls. Dialplans can go even further when you develop custom applications for call flow processing in well known and conventional programming languages like Java, C, PHP, PERL etc. |
| +Dialplans are lists of instructions or steps that Asterisk will follow while handling incoming calls. Unlike traditional phone systems, Asterisk Dialplans are fully customizable and incredibly versatile, allowing full control over the handling and processing of calls. The flexibility and power of Dialplans come from its unique and powerful structure based on contexts, extensions, priorities, applications and a powerful syntax to construct instructions. Q-Suite Dialplan Builder enables the user to unleash the combined power of software and telecommunications to easily control and manage calls. Dialplans can go even further when you develop custom applications for call flow processing in well known and conventional programming languages like Java, C, PHP, PERL etc. |
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| -For more information, read our [http://www.indosoft.com/call-center-ACD-white-papers.htm|White Papers] or visit our website at [http://www.indosoft.com/|www.indosoft.com]. |
| +For more information, read our [http://www.indosoft.com/call-center-ACD-white-papers.htm|White Papers] or visit our websites at [http://www.indosoft.com/|www.indosoft.com] and [http://www.q-suite.com/|www.q-suite.com]. |
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| !Integrating CRM and Custom Applications |
| Many mature business verticals have a well developed CRM or Custom Application. Q-Suite allows full integration of these applications into the call center software. |